{"id":7792,"date":"2026-09-06T20:21:02","date_gmt":"2026-09-06T20:21:02","guid":{"rendered":"https:\/\/ksvd.hr\/?page_id=7792"},"modified":"2026-09-06T20:27:37","modified_gmt":"2026-09-06T20:27:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/ksvd.hr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row full_width=”stretch_row” gap=”0px” css_animation=”none” css=”.vc_custom_1788722768807{margin-top: -40px !important;margin-bottom: 40px !important;padding-top: 35px !important;padding-bottom: 43px !important;}” woodmart_css_id=”6a9dbdacdefd7″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTlkYmRhY2RlZmQ3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″ el_id=”cesta-pitanja-uvod”][vc_column css_animation=”none” css=”.vc_custom_1788722823487{padding-top: 0px !important;padding-bottom: 0px !important;}” offset=”vc_col-xl-inherit vc_col-lg-inherit vc_col-md-12 vc_col-sm-inherit” woodmart_css_id=”6a9dbcf991773″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTlkYmNmOTkxNzczIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_z_index=”no”]\n\t\t

\n\t\t\t\n\t\t\t
\n\t\t\t\t

FAQ<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_column_text css_animation=”none” css=”.vc_custom_1788724922080{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_class=”cesta-pitanja-podnaslov” woodmart_inline=”no” text_larger=”no”]<\/p>\n

On the Knji\u017eara sv. Dominik FAQ page, you will find answers about ordering, payment, delivery, product availability, in-store pickup, and returns. If you cannot find the answer you are looking for, please feel free to contact us.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”0px” equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1787174841393{margin-right: -50px !important;margin-left: -50px !important;}” woodmart_css_id=”6a861fb0ef15c” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTg2MWZiMGVmMTVjIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column css_animation=”none” width=”1\/2″ css=”.vc_custom_1787174622158{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-style: solid !important;border-color: #e8e8e8 !important;}” offset=”vc_col-xl-inherit vc_col-lg-6 vc_col-md-6 vc_col-sm-inherit” woodmart_css_id=”6a861ed3c1f82″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTg2MWVkM2MxZjgyIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_z_index=”no”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” collapsible_all=”true” no_fill=”true”][vc_tta_section title=”How can I order a product?” tab_id=”1644485550551-3e78263d-3522″][vc_column_text text_larger=”no” woodmart_inline=”no”]<\/p>\n

You can select a product in our online store, add it to your cart, and complete your order by entering the required information. Once we receive your order, you will receive a confirmation at the email address provided.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to register to make a purchase?” tab_id=”1584707512998-3f3b6431-2a3d”][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

No. You can make a purchase without creating an account by entering the information required to process and deliver your order.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What payment methods are available?” tab_id=”1787173596427-7c891d49-7a9b”][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

Available payment methods are displayed during checkout. Before confirming the purchase, the customer can select one of the available payment methods.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I pay cash on delivery?” tab_id=”1787173648485-b5dbb13a-b1e5″][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

Yes. When this option is available, you can choose cash on delivery. Additional charges may apply in accordance with the current delivery and payment terms.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you deliver throughout Croatia and internationally?” tab_id=”1787173862773-900931ae-948a”][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

We deliver orders throughout Croatia. Delivery outside Croatia is available by prior arrangement, so please contact us before placing an order to confirm delivery options and costs.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I pick up my order in person?” tab_id=”1787173906966-a2cef795-7f2e”][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

In-store pickup depends on product availability and the store where the product is located. We recommend contacting us before your visit so that we can confirm availability and arrange the pickup location.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css_animation=”none” width=”1\/2″ css=”.vc_custom_1787174633460{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” offset=”vc_col-xl-inherit vc_col-lg-inherit vc_col-md-6 vc_col-sm-inherit” woodmart_css_id=”6a861edfd8dcf” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTg2MWVkZmQ4ZGNmIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_z_index=”no”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” collapsible_all=”true” no_fill=”true”][vc_tta_section title=”How can I check whether a product is available?” tab_id=”1644485550551-3e78263d-3522″][vc_column_text text_larger=”no” woodmart_inline=”no”]<\/p>\n

Product availability is shown on each product page. If a product is currently out of stock or available only to order, you can contact us to check whether it can be sourced and to obtain an estimated delivery time.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I order a product that is out of stock?” tab_id=”1644485550577-03058fe2-2cc2″][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

Certain products can be ordered even when they are currently out of stock. The lead time depends on the type of product and its availability from the supplier.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much does delivery cost?” tab_id=”1787173718716-75438019-2124″][vc_column_text text_larger=”no” woodmart_inline=”no”]<\/p>\n

Delivery costs depend on the order value, weight and dimensions of the shipment, and any special delivery conditions. The exact amount is displayed during checkout before the order is confirmed.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the delivery time?” tab_id=”1787173792571-b728d948-baf8″][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

We aim to prepare and dispatch orders as quickly as possible. Delivery time depends on product availability, the type of order, and the delivery service. Products ordered specially may take longer to deliver.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if the product arrives damaged or I want to return it?” tab_id=”1787173975803-bb4573ae-b6f2″][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

If a product arrives damaged, please contact us as soon as possible and, if necessary, provide photographs of the product and its packaging. The right to return a product and withdraw from the contract may be exercised in accordance with applicable regulations and our General Terms and Conditions.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where are your stores located and how can I contact you?” tab_id=”1787174005139-9396fdf2-e6b8″][vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

Knji\u017eara sv. Dominik has two stores in Split \u2014 one in the city centre at Pazar and one in City Center one Split. Exact locations, opening hours, telephone numbers and email addresses can be found on the Our Stores and Contact pages.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” gap=”0px” css_animation=”none” css=”.vc_custom_1788722768807{margin-top: -40px !important;margin-bottom: 40px !important;padding-top: 35px !important;padding-bottom: 43px !important;}” woodmart_css_id=”6a9dbdacdefd7″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTlkYmRhY2RlZmQ3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no”<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7792","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - ksvd.hr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ksvd.hr\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - ksvd.hr\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=”stretch_row” gap=”0px” css_animation=”none” css=”.vc_custom_1788722768807{margin-top: -40px !important;margin-bottom: 40px !important;padding-top: 35px !important;padding-bottom: 43px !important;}” woodmart_css_id=”6a9dbdacdefd7″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTlkYmRhY2RlZmQ3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no”\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ksvd.hr\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"ksvd.hr\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Knjiara-Sv-Dominik-728246653865638\/?fref=ts\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-06T20:27:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ksvd.hr\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/ksvd.hr\\\/en\\\/faq\\\/\",\"name\":\"FAQ - ksvd.hr\",\"isPartOf\":{\"@id\":\"\\\/#website\"},\"datePublished\":\"2026-09-06T20:21:02+00:00\",\"dateModified\":\"2026-09-06T20:27:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ksvd.hr\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ksvd.hr\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ksvd.hr\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Po\u010detna stranica\",\"item\":\"https:\\\/\\\/ksvd.hr\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"\\\/#website\",\"url\":\"\\\/\",\"name\":\"Knji\u017eara sv. Dominik - KSVD Hrvatska\",\"description\":\"\",\"publisher\":{\"@id\":\"\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"\\\/#organization\",\"name\":\"Knji\u017eara Sveti Dominik\",\"url\":\"\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ksvd.hr\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/DOMINIK-logo.png\",\"contentUrl\":\"https:\\\/\\\/ksvd.hr\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/DOMINIK-logo.png\",\"width\":532,\"height\":135,\"caption\":\"Knji\u017eara Sveti Dominik\"},\"image\":{\"@id\":\"\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Knjiara-Sv-Dominik-728246653865638\\\/?fref=ts\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - ksvd.hr","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ksvd.hr\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - ksvd.hr","og_description":"[vc_row full_width=”stretch_row” gap=”0px” css_animation=”none” css=”.vc_custom_1788722768807{margin-top: -40px !important;margin-bottom: 40px !important;padding-top: 35px !important;padding-bottom: 43px !important;}” woodmart_css_id=”6a9dbdacdefd7″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTlkYmRhY2RlZmQ3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no”","og_url":"https:\/\/ksvd.hr\/en\/faq\/","og_site_name":"ksvd.hr","article_publisher":"https:\/\/www.facebook.com\/Knjiara-Sv-Dominik-728246653865638\/?fref=ts","article_modified_time":"2026-09-06T20:27:37+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ksvd.hr\/en\/faq\/","url":"https:\/\/ksvd.hr\/en\/faq\/","name":"FAQ - ksvd.hr","isPartOf":{"@id":"\/#website"},"datePublished":"2026-09-06T20:21:02+00:00","dateModified":"2026-09-06T20:27:37+00:00","breadcrumb":{"@id":"https:\/\/ksvd.hr\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ksvd.hr\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ksvd.hr\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Po\u010detna stranica","item":"https:\/\/ksvd.hr\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"\/#website","url":"\/","name":"Knji\u017eara sv. Dominik - KSVD Hrvatska","description":"","publisher":{"@id":"\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"\/#organization","name":"Knji\u017eara Sveti Dominik","url":"\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/#\/schema\/logo\/image\/","url":"https:\/\/ksvd.hr\/wp-content\/uploads\/2022\/02\/DOMINIK-logo.png","contentUrl":"https:\/\/ksvd.hr\/wp-content\/uploads\/2022\/02\/DOMINIK-logo.png","width":532,"height":135,"caption":"Knji\u017eara Sveti Dominik"},"image":{"@id":"\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Knjiara-Sv-Dominik-728246653865638\/?fref=ts"]}]}},"_links":{"self":[{"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/pages\/7792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/comments?post=7792"}],"version-history":[{"count":2,"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/pages\/7792\/revisions"}],"predecessor-version":[{"id":7794,"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/pages\/7792\/revisions\/7794"}],"wp:attachment":[{"href":"https:\/\/ksvd.hr\/en\/wp-json\/wp\/v2\/media?parent=7792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}